FAQ

Welcome to our Frequently Asked Questions (FAQ) page! Here, we’ve compiled answers to common queries to provide you with quick and comprehensive information. If you have additional questions, feel free to reach out to our customer support team for personalised assistance.

Please note: 

Customers will notice other companies advertising and supplying Fillmed products in the UK & Ireland, we carefully controll the supply of Fillmed products, and we would ask all customers only to purchase from official distributors. The following list of companies are the only official sources of Fillmed products in the UK & Ireland and your guarentee of purchasing authentic high quality products.

1. Via this website: uk.fillmed.com

2. Via Church Pharmacy – store.churchpharmacy.co.uk

3. Cosmedi – www.cosmedi.co.uk

4. MedFX & Beauty Shop – www.medfx.co.uk

5. John Bannon Pharmacy –  (Republic of Ireland)


Customers need to spend / purchase a minimum of 89 GBP (not including Shipping / Delivery or VAT) this is our MOV (Minimum Order Value) on each order. We are unable to process orders under this value.

Due to the nature of the products we do not accept returns, unless the items are defective or have been damaged in transit. 

Who can register for an account on uk.fillmed.com?

Medical professionals (Doctor, Nurse, Dentist, Pharmacist), therapists with level 3 or 4 qualifications or clinic manager & business owners can register for an account.

What payment methods do you accept?

We accept all major credit and debit cards including AMEX.

Do you offer payment terms?

We will shortly be offering payment terms to selected corporate accounts, subject to status and acceptance.

What products are restricted?

We only supply Art Filler and MHA-18 to medical professionals.

Where is my order?

Orders placed before 3pm are usually processed the same working day, in stock products ship within 2 business days. At peak times

shipping can take longer. If your order has not arrived in 3-4 business days, please contact us via email info.uk@fillmed.com.

Who do I contact if I require advice on clinical issues or training?

We are here to support you, please contact your local FILLMED regional manager who will be able to assist you.

How do I contact my local FILLMED regional manager?

Please complete the contact form: https://uk.fillmed.com/arrange-a-call-with-fillmed/

Or call us on 0800 999 1685

What is your customer service open times?

Customer service is available Monday to Friday from 9am to 5pm, please leave a message outside of these times, and a member of the team will contact you. If our team is unavailable, please leave a voicemail and we will respond as soon as possible.

How do I know if a product is in stock?

Please login to your uk.fillmed.com account, all in stock products are displayed, some products are available to back order, please check the item description for the lead / delivery times. We currently do not accept back orders.

What can I do if my card payment is declined?

We advise all customers, please do not check-out using saved credit or debit card details, you will need to type your card details into the relevant boxes on the check-out page each time you place an order.

Please double check your card details and the address to which the card is registered. Please make sure you have sufficient funds available.  Try an alternative card. If the problem persist, please contact customer service on 0800 999 1685

Who can book FILLMED regional training?

Art Filler course and training is only open to registered medical professionals.

NCTF training is open to medical professionals and level 3 or 4 therapists.

Why can’t I see the product prices?

Customer need to login to their uk.fillmed.com online accounts to see pricing, if you do not have an account, please register &  apply for an account using the following link: https://uk.fillmed.com/register/

Where do I access clinical & product downloads, marketing materials and brochures?

Customers can login to their online account and visit the Marketing Materials, Resources and Downloads area: https://uk.fillmed.com/document-library/