Welcome to our Frequently Asked Questions (FAQ) page! Here, we’ve compiled answers to common queries to provide you with quick and comprehensive information. If you have additional questions, feel free to reach out to our customer support team on 0800 999 1685 for personalised assistance.
This website: uk.fillmed.com is owend and opperated by Laboratoires Fillmed UK Limited (Company Number: 15184013) we are the Official UK & Ireland Affiliate for the Fillmed Brand.
Fillmed Authorised Distributors:
Customers will notice other companies advertising and supplying Fillmed products in the UK & Ireland, we carefully control the supply of Fillmed products, and we would ask all customers only to purchase from official FILLMED distributors. The following list of companies are the only official sources of Fillmed products in the UK & Ireland and your guarentee of purchasing authentic high quality products. Please contact us on 0800 999 1685 if you have any concerns about other websites or companies selling Fillmed products other than those listed below. IF YOU ARE PURCHASING FROM A COMPANY NOT ON THIS LIST THEN ITS NOT FROM AN OFFICIAL FILLMED DISTRIBUTOR.
1. Via this website: uk.fillmed.com (Direct Purchasing from FILLMED)
2. Via Church Pharmacy – store.churchpharmacy.co.uk
3. Cosmedi – www.cosmedi.co.uk
4. MedFX & Beauty Shop – www.medfx.co.uk
5. John Bannon Pharmacy – (Republic of Ireland & United Kingdom)
Customers need to spend / purchase a minimum of 89 GBP (not including Shipping / Delivery or VAT) this is our MOV (Minimum Order Value) on each order. We are unable to process orders under this value.
Due to the nature of the products we do not accept returns, unless the items are defective or have been damaged in transit.
Why should I purchase products from this website?
Who can register for an account on uk.fillmed.com?
Medical professionals (Doctor, Nurse, Dentist, Pharmacist), therapists with level 3 or 4 qualifications or clinic manager & business owners can register for an account.
What are the delivery / shipping charges?
Orders over 350 GBP have a reduced delivery fee of 6 GBP in the UK & Northern Ireland
Orders Under 350 GBP have a delivery fee of 10 GBP in the UK & Northern
The minimum order value is 89 GBP not including delivery fee.
Orders for the Republic of Ireland have a delivery fee of 25 GBP & are not subject to VAT
Our logistics partner currently uses a number of delivery services including: DPD, Parcel Force (Royal Mail) & DHL if you have a particular preference of which service you would like to use, you can add this to the shipping instructions at checkout. We do not guarantee to use your chosen service, but will attempt to where and when possible.
What payment methods do you accept?
We accept all major credit and debit cards including AMEX.
We have been trialing the ability to pay by Bank Transfer, we will soon be offering this payment option at checkout, please look out for this new feature.
Do you offer payment terms?
We have recently introduced the option of opening a FILLMED credit account, these accounts are subject to status and acceptance and are only available to selected customers based on purchase volume Please contact us on 0800 999 1685 for further details.
What products are restricted?
We only supply Art Filler to medical professionals.
Medical Professionals can purchase all of our products, Level 4 Therapists with a certification in microneedling can purchase all skin perfusion products with the exception of Time Peel, and they are free to purchase NCTF & Nanosoft. Level 3 Therapists, will only be able to purchase Skin Perfusion products, they wil not be able to purchase NCTF, Nanosoft, Peels Or any MHA products.
Where is my order?
Orders placed before 3pm are usually processed the same working day, in stock products ship within 2 business days. Please note the day the order is placed is not counted, so if you place an order on Monday, it will be delivered by Thursday of the same week, If you place an order on Friday, it will be delivered to you by Wednesday of the following week.
At peak times shipping can take longer. If your order has not arrived in 3-4 business days, please contact us via email info.uk@fillmed.com.
If you have an urgent order, please speak with your Fillmed Regional Sales Manager, or contact us on 0800 999 1685
Who do I contact if I require advice on clinical issues or training?
We are here to support you, please contact your local FILLMED regional manager who will be able to assist you.
How do I contact my local FILLMED regional manager?
Please complete the contact form: https://uk.fillmed.com/arrange-a-call-with-fillmed/
Or call us on 0800 999 1685
Alternatively you can directly reach out to our team of Regional Sales Managers:
Olivia Manuel (London, Northern Ireland & South East England) – Tel: 07961 077876 or olivia.manuel@fillmed.com
OPEN TERRITORY (Wales, Midlands & North East England) – Tel: 0800 999 1685
Charlotte Vanhoeck (Home Counties, Sout West England & Republic Of Ireland) – Tel: 07584 475100 or charlotte.vanhoeck@fillmed.com
Jaz Bassi (Scotland & North West England) – Tel: 07443 741512 or jaspreet.bassi@fillmed.com
Delighted or Disappointed ?
We very much value your opinion and encourage feedback so we can better improve our services and support to you our customer.
Scott Julian (Business Unit Director UK & Ireland) – Tel: 07824 442598 or scott.julian@fillmed.com
What are your customer service open times?
Customer service is available Monday to Friday from 9am to 5pm, please leave a message outside of these times, and a member of the team will contact you. If our team is unavailable, please leave a voicemail and we will respond as soon as possible.
How do I know if a product is in stock?
Please login to your uk.fillmed.com account, all in stock products are displayed, we currently do not allow backorders.
What can I do if my card payment is declined?
We advise all customers, please do not check-out using saved credit or debit card details, you will need to type your card details into the relevant boxes on the check-out page each time you place an order.
Please double check your card details and the address to which the card is registered. Please make sure you have sufficient funds available. Try an alternative card. If the problem persist, please contact customer service on 0800 999 1685
Who can book FILLMED regional training?
Art Filler course and training is only open to registered medical professionals.
NCTF training is open to medical professionals and level 3 or 4 therapists.
Customers can book regional training via teh Event Bright booking platform, please visit the Regional Training Section of this website and click on the Event Brite Link for all FILLMED Regional Trainings & Events, alternatively please contact us on 0800 999 1685
What Regional Training is available?
We hold FILLMED regional training at various venues across the UK & Republic Of Ireland, all of our inperson courses are a combination of theory with live hands-on practical sessions, where you the practitioner get to experience using the products on patients. Training is led & delivered by one of our highly experienced FILLMED Medical Professional Trainers.
1. Introduction to NCTF (FULL FACE REGENERATION) 1 Day Theory & Hands-on practical
2. Introduction to Art Filler – Bioregeneration (Medical Professionals) 1 Day Theory & Hands-on practical
3. Advanced Art Filler – Bioregeneration (Combination Treatments with NCTF & Advanced Protocols) (Medical Professionals 1 Day Theory & Hands-on practical
4. Skin Perfusion (2 Part Webinar) with Interactive Q & A (Coming Soon)
All regional trainings can be booked via our booking platform Event Brite, please visit the Regional Training section of this website for further details.
Why can’t I see the product prices?
Customer need to login to their uk.fillmed.com online accounts to see pricing, if you do not have an account, please register & apply for an account using the following link: https://uk.fillmed.com/register/
Can I return unwanted products for a refund?
Where do I access clinical & product downloads, marketing materials and brochures?
Customers can login to their online account and visit the Marketing Materials, Resources and Downloads area: https://uk.fillmed.com/document-library/