Terms & Conditions

General Terms & Conditions

Laboratoires FILLMED provides the very best and most innovative products and protocols. Our team of highly skilled professionals are ready to help support and educate you in the use of Fillmed products stemming from over 45 years history and experience. Purchasing your products via this website ensures quality and a guarantee of authenticity as we are the official FILLMED Affiliate in the UK & Ireland (Laboratories FILL-MED UK Limited Company number: 15184013. This allows you the customer to access to the best possible support network for the Fillmed products and brand. 

For Customers in the Republic Of Ireland, you can purchase via this website, but your shipment will be held at Irish customs and assessed for import duty and taxes, this can considerably delay your delivery and increase the cost of purchase. We would recommend you to place your order with John Bannon Pharmacy https://johnbannonpharma.ie who will be able to deliver your products in Ireland without additional customs duty charges.

Vigilance – Reporting Adverse Events

As a FILLMED customer, it is imperative to report any adverse events to our team at the earliest opportunity to ensure we have the means to investigate. We ask for your complete cooperation and dedication in following this process. We will make it as simple for you as possible. You can find all the details here: https://uk.fillmed.com/report-an-adverse-event/ and on the footer at the bottom of this website. You can also reach us at vigilance@fillmed.com

Making a purchase

Making a purchase could not be easier. If you have not already done so, please register for an account using the registration button on the homepage. Once your account is activated you will receive a confirmation email, you can browse our online e-shop and click on any items that you wish to purchase and add them into your shopping basket. After you have finished your selection, click on ‘Order now’ and complete your payment information. Once your payment is completed your will receive an email confirmation of your order.

FILLMED provides products and support to Registered Medical Professionals and Aesthetic Therapists. Active Medical pin numbers or Certificates at Level 3 & 4 are required at the point of registration to show relevant qualifications must be provided before purchases can be made. For prescribers we can offer you a flat rate 10% discount, this cost is absorbed by Fillmed, and it saves issuing a prescription. This is a unique service limited to medical prescribers only.

Please note: We strictly only supply dermal fillers to UK & Irish qualified medical professionals with an active medical registration pin.

If your chosen product is unavailable or you experience an issue placing your order online, please contact us on 0800 999 1685. We accept all major credit & debit cards, American Express, Visa and Mastercard payments. Payment will appear on your bank statement or credit card bill as “Laboratoires FILL-MED UK Limited.”

 

Shipping and Handling

We aim to ship all orders within 2-3 business days, the day hat you place the order is not counted, it can occasionally take longer at peak times. (for example: Purchase on a Monday, the order will be delivered to you Thursday or Friday of the same week) All orders are sent by the most appropriate method for your geographic area. We monitor the performance of our couriers and choose the best performing courier in your area at the time of order. You can contact us by email info.uk@fillmed.com alternatively, you can call on 0800 999 1685 if you have any questions or queries regarding your order.

Most orders are shipped with a tracking number (depending on the service provider updates are sent to your registered email or phone number regarding the shipping and delivery) we usually require acknowledgement of delivery. If acknowledgement is not available when the delivery is attempted the carrier will leave a card advising where the parcel is held. It is your responsibility to arrange redelivery or collect the parcel within 7 days of the date of the card. If correctly delivered goods are returned to FILLMED by the carrier the company reserves the right to charge for any goods not suitable for re sale together with any direct costs incurred and an administration charge not to exceed 10% of the purchase price of the goods.

 

Delivery Schedule for the Republic Of Ireland

Your order will be subject to import duty and customs clearance and will increase the delivery time / delay. Fillmed cannot be held responsible under any circumstances. 

Please contact us at info.uk@fillmed.com for more delivery information.

 

Back Orders

We do not currently accept back orders, if your chosen product is showing in our online store, it signifies that its available to purchase at that time.

Tax Charges

 All orders are subject to 20% VAT, which will be added at checkout.

Credit Card Security

All credit card numbers are encrypted in the software when the order is placed using 128-bit encryption. They are only decrypted after they reach our computer. They are not held in clear text on any website.

Reaching Us

Contact us on 0800 999 1685 or email info.uk@fillmed.com.

Sales Terms & Conditions

We encourage all customers to thoroughly review our full terms and conditions of sale, they can be downloaded here: Fillmed Sales Terms & Conditions.

Returns Policy

Purchases via uk.fillmed.com represent business to business transactions, due to the nature of the products sold returns cannot be accepted unless damaged or defective. Please ensure that the products you purchase are correct for your requirements. We ask you to double check your online order before completing the checkout process. Any discrepancies including shortages, non-delivery or damage must be notified to us via info.uk@fillmed.com within 7 days of the invoice date.

Remittance Terms

Authorised payment must be made in full via an acceptable credit card or debit card at the time of placing the order.

Training & Events

Upon booking training with us you understand that:

Fillmed reserve the right to change or amend training dates, despite best intentions this can sometimes be at very short notice. Where we have to change a scheduled training, we will offer you an alternative date. 

FILLMED Paid Ticket Events

We reserve the right to refuse tickets to those who are not practicing aesthetic or beauty professionals or involved within the aesthetics industry.

In the unlikely event that a FILLMED event is postponed or cancelled due to force we will offer an equivalent ticket or booking at a re-organised event date. No refunds will be available for ticket purchases due to force majeure.

Tickets purchased are not refundable, if the guest is unable to attend the event under any circumstances, tickets may be transferable, please contact us for further information.

 

We cannot guarantee ticket availability for all requests. When all tickets have been sold, bookings will be closed, and a waiting list will be implemented. All notifications as such will be made visible on the uk.fillmed.co.uk, and on social media platforms.

The views of any presenter, speaker or entertainer appearing at the event will be the views solely of the speaker concerned and the organiser accepts no responsibility for them.

 

By purchasing a ticket, you agree to the use of photographs and videos of the event in which you may appear. Photographs and videos from the event will be broadcast online and used in future advertising campaigns.

 

FILLMED 360 REWARDS PROGRAM (NOW ENDED)

Customers will from 1st November 2024 no longer be eligible to join the program to collect 360 rewards points. Customers will have from 1st November 2024 to 6th December 2024 to redeem or spend points. After this time the points will no longer be available to be redeemed or spent, as per our terms and conditions, the points will have no cash value.

Promotional Coupon Codes

Points cannot be redeemed, and vouchers cannot be used in conjunction with any other offer, subscription, promotion, or discounted rate, unless otherwise stated.

Coupons can be used as part payment. If the price of the goods exceeds this value, the balance must be paid on purchase.

Points cannot be collected on any elements of the transaction which is paid for by redeeming points.

 

If the price of the goods is less than the final value, no change will be given.

 

Coupons cannot be used to obtain cash advances, nor can they be sold or transferred for value.

Only one uk.fillmed.com code supplied in exchange for 360 rewards points can be entered per transaction.

You must use your coupon code in full in one transaction. If the value of your order on uk.fillmed.com falls below the value of the coupon code you have used, the coupon code will be removed from the order and the remainder taken from the credit or debit card you used to make your payment.

A uk.fillmed.com coupon code not used by their expiry date will not be accepted on uk.fillmed.com and cannot be refunded.

We may make changes to these Rules and will give the collector as much notice as we reasonably can. Earning or redeeming points on a FILLMED UK account will constitute acceptance of the revised Rules. We may suspend or terminate 360 Rewards but will give as much notice as we reasonably can before we do so. If this happens all 360 Rewards points will be suspended or terminated. If we sell or transfer 360 Rewards to another company, we may transfer all our rights and obligations under these Rules without any further consent and may disclose or transfer all information we hold about Primary Collectors and Additional Collectors to a prospective or actual new owner. Such a disclosure or transfer will not alter the rights of such Primary Collectors and Additional Collectors in respect of the use that can be made of such information by such other company.

For queries relating to the use of the 360 Rewards program and Subscriptions at uk.fillmed.com, call the FILLMED UK Customer Services on 0800 999 1685.

 

Report an Adverse Event

Dealing with an Adverse Event

Sometimes, although we take all precautionary measures and follow guidelines step by step, things can go wrong. Your Regional Sales Manager should be your first port of call to report the complication.

Once you have been alerted to the adverse event by your patient is it very important that you follow these guidelines to ensure you support your client and help us to help you.

• In a medical emergency, your client should be directed immediatley to their local Accident & Emergency department.

• If your client calls or messages you, you should record everything they express. If this is over the phone, make as many notes about the issue as possible and request that they send you pictures. Be empathetic and reassuring book a face-to-face appointment as soon as possible.

• You should immediately contact your FILLMED representative or call us on 0800 999 1685 outside of office hours please email: info.uk@fillmed.com

• Please download one of the following documents

Click to download a complication due to medical device products: FO.50 – Incident reporting form – Adverse Events

Click to download a complication due to any cosmetics products: FO.59 – Incident reporting form of undesirable effects

• Please complete the form & take pictures of any notes or messages exchanged as well as the pictures of your clients reaction and email them to: adverseeventuk@fillmed.com we will investigate for you.

• Keep in contact with your FILLMED Regional Manager and if you require independent medical advise FILLMED is on hand to help support you in times of concern.

If your Adverse Events occurs over the weekend or if your FILLMED account manager is on annual leave, please email adverseeventuk@fillmed.com to report the issue. We will respond to you as soon as possible.